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Patient Financial Services


Patient Financial Services is comprised of the following positions:

  • Patient Account Representative—Responsible for following up on balances from insurance companies, Medicare/Medicaid and patients. They also work claim edits, process correspondence and send paper claims, in addition to answering inquiry calls from patient, insurances and other providers.
  • Cash Poster—This position posts payments from insurance companies and patients.
  • Patient Financial Services Representative/Support—The duties of this position are varied and include distributing mail, scanning documents, processing attorney requests, correcting charges for departments and client billing.
  • Electronic Biller—This position edits and sends electronic claims.
  • Patient Account Float—This position covers all positions above on an as-needed basis.

Staff Details

Overlake’s cultural beliefs are what separate us from other employers. There is a real team atmosphere; we help each other out while still giving each person their own job and autonomy when we can, to get the job done their own way.

The department is a mix of newer employees and others who have been at Overlake for 30 years who share a commitment to Overlake and doing our best work.

Our department is very fun-loving. We celebrate each person’s birthday with cake and have a number of other celebrations throughout the year.

Work Hours/Shifts

Since we are a Business Office with incoming phone lines, our office hours are Monday through Friday, 8 a.m. to 4:30 p.m. That being said, we do offer a bit of flexibility depending on the position. Some staff choose to work four, 10 hour shifts from 7 a.m. to 5:30 p.m.

Number of Employees

17 Patient Account Representatives
4 Cash Posters
2 Patient Financial Services Representatives/Support
1 Electronic Biller
1 Patient Account Float