Providing our patients and visitors with an experience that exceeds their expectations is important to us. We expect to give you an experience that's a 10 on a scale of zero to 10 (with zero being the worst and 10 being the best). The only way we can improve and do better is based on patient feedback.
How We Measure Satisfaction
All hospitals in the country are required to measure patient satisfaction in the same way. The benefit of using a standard process is that health care consumers are able to compare hospitals. Comparison data for patient satisfaction is one element to consider when selecting a hospital provider.
- Over 5,000 Overlake patients are asked annually to rate their experience with the facility, competency and skill of physicians and nurses, responsiveness of hospital staff and overall satisfaction.
- Teams at Overlake regularly review survey results to identify where we are doing well and where we have opportunity for improvement.
Overlake performs above the state and national average for patient satisfaction with pain control, providing discharge information about recovery at home, and the percentage of patients that report they would recommend Overlake to friends and family. Additionally Overlake has the highest patient satisfaction in the state and is in the top percentile in the nation for the way our physicians communicate with their patients.
This graph reflects our most patient satisfaction scores, compared with national and state averages. Read more about our scores and compare them to other local hospitals.