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What Patients Can Expect in the ER

We understand a visit to the hospital ER can be a stressful situation. Rest assured, our nurses, physicians and staff will provide the expert emergency care you or your loved one need. We want to make your stay here as swift and pleasant as possible.

Triage

  • A registered nurse will greet you and determine the severity of your illness or injury.
  • Patients are not seen on a "first come, first served" basis in the ER. Instead, they are triaged based on the severity of illness.
  • Patients enter the ER from the front door or an ambulance entrance. Patients arriving via ambulance will be seen first if their condition is more severe.
  • We've designed ambulatory care area in the ER for people with minor or rapidly treatable health conditions. This separate area is staffed by physician assistants and nurse practitioners. This helps speed the flow through the department for everyone.
  • We know that situations can change quickly in the ER, so it's difficult to accurately estimate your time to treatment, but we try and make it as short as possible.

Assessment & Treatment

  • You'll be taken to a treatment room where a nurse and ER physician will conduct a more in-depth health assessment.
  • Tests may be ordered. The tests must be interpreted before the physician can make an informed diagnosis. Typically, it takes a minimum of two hours for testing.
  • If you need to see a specialist physician for your care there may be a delay if the specialist is with another patient, in surgery or being called in from home.
  • If someone critically ill arrives while the physician is treating you, he or she may be called away to treat that patient. The physician will return to you as soon as possible.

Admission

  • If you need to be admitted to the hospital for inpatient care, you'll be admitted as soon as a bed is available and made ready for you.

Discharge

  • If you are discharged from the ER after your care, you'll receive follow-up instructions.
  • If you don't understand the instructions or need clarification, ask your nurse or physician before you leave.

In an emergency, call 9-1-1

ER Visit

Visit an ER for:

  • chest pain
  • compound fractures
  • confusion
  • fainting
  • fevers in infants
  • high fever
  • ingestion of obstructive objects
  • ingestion of poisons
  • major head injury
  • palpitations
  • pneumonia
  • seizures
  • severe abdominal pain
  • severe burns
  • severe headache
  • shock
  • significant trauma/injury
  • snake bite
  • unconscious or catatonic state
  • uncontrollable bleeding

Urgent Care

Visit an urgent care center for:

  • allergies
  • asthma attack (minor)
  • bronchitis
  • colds, flu, fever
  • cough
  • dehydration
  • dizziness
  • ear infections
  • insect bites
  • migraines
  • minor burns
  • minor cuts
  • minor head injury
  • nausea
  • pink eye
  • rash
  • simple fracture
  • sore throat
  • sprains/strains
  • stitches
  • urinary tract infections