We are committed to the health and safety of our community. 
COVID-19 Information  |  Testing  |  Virtual Care  |  Visitor Notice | Monkeypox Information | Notice of Email Cybersecurity Incident

Patient Services Representative - Musculoskeletal Clinic (Full-Time/Days)

Location: Issaquah, WA | Job ID: R-3215

Compassionate Care for Every Life We Touch

Patient Services Representative - Musculoskeletal Clinic

** $1,000 SIGN-ON BONUS **

Full-Time/Day Shift


Overlake Medical Center and Clinics has a full-time opportunity for a Patient Services Representative to join our Musculoskeletal Clinic in Issaquah! This clinic specializes in coordinated care of muscular injuries, spine disorders, neurological injuries, migraine headaches, neck pain, and lower back pain.

In this role, you will provide exceptional customer and front office services to patients. You will coordinate communications among staff, patients, and providers about patient check-in process. You will also collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff.


  • Free public transportation pass (ORCA www.orcacard.com)
  • Competitive compensation package
  • Generous PTO
  • Medical, dental, vision
  • 2 part retirement plan including matching
  • Tuition reimbursement
  • Long term disability
  • Flex spending
  • Extended illness banked hours
  • Free parking
  • Employee Assistance program
  • Professional development


  • High school diploma or GED required.
  • Minimum 1 year of administrative experience in a medical facility preferred. Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
  • Demonstrated ability to provide exceptional customer service.
  • Excellent telephone etiquette.
  • Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
  • Ability to multi-task, be organized and detail oriented.
  • Demonstrated proficient computer keyboard skills.

Overlake is committed to providing ready access to a highly trained and compassionate medical team, who are consistent and comprehensive in coordination of care for all patients. Our group practice champions superior quality-of-care, superior outcomes, a superior patient experience, and work-life balance. We believe exceptional patient care comes naturally when our employees feel respected, valued and cared for too. These high standards and high expectations will give us the ability to recruit and retain the best healthcare teams in the region. 

**Restrictions apply (internal candidates not eligible)

Overlake is an Equal Opportunity Employer, please see our EEO policy.

Job Category: Administrative & Clerical