May 27, 2020
Advisory about COVID-19 (Novel Coronavirus)
Statement from Overlake Medical Center & Clinics
Don’t wait to get care. Chronic conditions like diabetes and high blood pressure don’t take a break during a pandemic. Accidents and injuries still happen. And, heart attacks and strokes still strike. Please do not delay care or ignore symptoms. At Overlake, our hospital, emergency department, urgent care clinics, provider offices and virtual visits are open. We are here for you and you are Safe in Our Care.
If you are having a medical emergency, seek emergency care or dial 911 immediately.
If you have symptoms like cough, fever or other respiratory problems or diarrhea, or believe you have been exposed to COVID-19, call your healthcare provider first to discuss your symptoms before going to their office or the emergency department. Most cases of the infection are mild and can be self-treated at home.
Overlake Clinics is now offering Virtual Visits to allow patients to continue seeing their regular primary care and specialty care providers while staying safe at home during the COVID-19 pandemic.
Because information is constantly changing, you can find current details and resources at the Centers for Disease Control and Prevention (CDC) and coronavirus.wa.gov, where you can sign up for email alerts to learn when significant information has been posted to the site.
The COVID-19 pandemic is a stressful time for many and everyone copes with these situations differently. Taking care of yourself, your friends and family is very important. Resources available during this time include:
- Washington State - Social and Health Services
- King County Mental Health Services
- National Substance Abuse and Mental Health Services
If you, or someone you know, is feeling overwhelmed with sadness, depression, anxiety and/or shares feelings of self harm, there are resources available to help:
- Call 911.
- Substance Abuse and Mental Health Services Administration’s Disaster Distress Helpline at 1.800.985.5990 or text TalkWithUs to 66746. (TTY 1.800.846.8517)
Community Resource Clinic
Overlake Clinics Redmond Urgent Care is open on a walk-in basis or by referral from an Overlake Clinics Primary Care provider and for those with respiratory symptoms (such as cough, shortness of breath or difficulty breathing).
If you are experiencing COVID-19 symptoms, which include fever, cough, sore throat, shortness of breath or diarrhea, a healthcare provider will determine if you need a test.
The clinic is open daily, 7 a.m. to 11 p.m.
For all other illnesses or injuries, please contact your primary care provider, or visit one of our urgent care clinics:
- Bellevue - Downtown: 400 108th Avenue NE, 425.635.6550
- Issaquah: 5708 E. Lake Sammamish Pkwy SE, 425.688.5777
- Newcastle: 13159 Newcastle Commons Dr, 425.654.2624
What is Overlake's visitor policy?
Overlake is committed to the health and safety of our patients, visitors and staff. As a result of COVID-19 in our community, we are taking extra precautions to keep our campus as safe as possible and ensure our ability to care for our patients.
Effective at 10 p.m., Monday, March 16, 2020, all routine visiting will be suspended at our hospital campus until further notice. Additionally, visitors will not be allowed for patients under evaluation for COVID-19 or who have tested positive.
We encourage family members and friends to use alternative ways to interact with their loved ones, including phone calls and video chat.
Overlake campus entry points
Until COVID-19 no longer poses a public health threat, we are modifying entrances at our hospital campus and all patients, visitors and staff will be screened in the following locations:
- Main entrance/lobby – Open 24/7
- North Garage/Overlake Medical Tower – Open 6 a.m.–8 p.m.
- Childbirth Center – Open 24/7
- South Tower/Emergency Department – Open 24/7
Upon entry to the facility, Overlake patients and visitors may bring their own mask or will be provided a mask, which they must wear at all times. Screening includes answering a series of questions and a non-contact temperature check. Anyone who has a temperature over 100.0 degrees F or answers “yes” to having a fever, cough, shortness of breath or diarrhea or vomiting in the last 72 hours (3 days) or a new loss of taste or smell will not be allowed on the hospital campus, unless they are a patient who is seeking treatment.
Once staff, visitors or patients have passed the screening, they will be given a sticker that allows for entry onto the hospital campus for the remainder of the day. Visitors must remain in the patient’s room at all times.
Visitor policy exceptions
We recognize there are times when having a visitor or family member present is crucial. In these cases, visitors will be allowed based on the exceptions listed below. A visitor will only be allowed if they pass the screening process.
Please note the following visitor exceptions:
- Childbirth Center: one (1) visitor (preferred partner).
- Neonatal intensive care unit (NICU): two (2) visitors (must be a parent/primary support person with visitor band)
- Emergency Department patient may have one (1) support person.
- Children under the age of 18 may have an advocate, parent or guardian. Underage siblings are not permitted to visit.
- Patients who are at the end of life may have two (2) visitors.
- Patients with confusion, altered mental status, developmental delays or agitation, where a family member or advocate can provide safety and support, may have one (1) advocate/support person.
- Surgical or procedural patients may have one (1) escort/support person; however, will be asked to leave as soon as possible after the surgery/procedure.
- Clinic, laboratory or radiology patients who have appointments at the hospital may have one (1) person escort them.
- Patients who require an escort for assistance related to mobility, interpretation or healthcare decision making may have one (1) additional assistance person.
Advocates, parents and visitors who meet the above criteria must also comply with the following instructions:
- Upon entry to the facility, Overlake patients and visitors will be provided a mask, which they must wear at all times.
- All visitors must be 13 years or older; no one under 13 is allowed to visit patients on the hospital campus. Note: this excludes patients under 13 who are going to scheduled appointments or to the emergency department.
- Visitors must be free of fever (temperature will be checked upon entry) OR acute severe cough OR shortness of breath OR diarrhea.
- Except for transit to and from, visitors are to stay in the patient’s room for the duration of their visit.
- Visitors must follow staff instructions regarding hand washing and use of personal protective equipment.
Thank you for your understanding and cooperation.
I have a scheduled appointment at the hospital. What time should I arrive?
Arrive at your scheduled appointment time, not earlier.
What should I do if I have a symptoms of a cold or flu? Should I be tested for COVID-19?
Call your provider’s office to let them know you have respiratory symptoms, such as cough, stuffy nose or fever. Your provider will let you know whether you need to come in or if you should wait until your symptoms are gone.
If you are told to come in for an appointment at Overlake Clinics, you and the companions who accompany you will be screened at check-in. Make sure you tell our screening staff at check-in that you have symptoms and get a mask right away. Your provider will assess whether testing is warranted.
If you feel very sick, with high fever, shortness of breath or more severe respiratory symptoms, and you or your provider feel you need to go the ER, make sure you or your provider call ahead to let the ER know you have respiratory symptoms so they can prepare for your arrival.
If you are having an emergency, call 911.
Should I wear a mask when I come to the hospital or a clinic?
Patients and visitors are encouraged to wear their own cloth masks whenever they leave their home.
- Hospital: Upon entry to the hospital, patients and visitors will be screened for symptoms and provided with a mask, which they must wear at all times
- Clinics: Patients and visitors will be screened for symptoms in the clinics. If they meet masking criteria, the patient and visitor will be provided a mask, which they must wear at all times.
If my family members or caregivers or I do not have a fever or respiratory symptoms, should we wear a cloth mask in public?
Centers for Disease Control recommends wearing cloth face coverings in public settings where other social distancing measures difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.
Should I be worried about getting infected with COVID-19 at Overlake?
Overlake maintains thorough infection control procedures, and we will do everything we can to ensure the health and safety of our patients, visitors and staff. We have protocols in place to keep all patients, visitors and healthcare workers safe.
How long does it take for results to come back?
The situation is continuously evolving, but generally, initial COVID-19 test results are returned within a few days.
I am registered for a class at Overlake. Have classes been canceled?
Due to the extension of school closures and Washington state’s “Stay Home, Stay Healthy” order, all community classes and support groups, except for our virtual childbirth classes, have been postponed until June 30, 2020. Those who are registered for an upcoming class will be contacted to reschedule. If you have questions, please contact our community engagement department at email@example.com.
Please note, classes and support groups for our cancer patients offered through our community partner, Cancer Lifeline, are currently being held virtually. Visit cancerlifeline.org for details.
Is Overlake accepting supply donations from the community?
Yes. We are accepting unopened packages of the following personal protective equipment (PPE): N95 and standard procedure masks, disinfecting wipes, gloves, bottles of hand sanitizer, and PPE suits and gowns. Supply donations will be accepted Monday–Friday, 9 a.m.–3 p.m. Those who wish to donate supplies or equipment should first call the Foundation at 425.688.5525; please do not drop off donations without first contacting the Foundation. Monetary gifts may be made online.
How can I protect myself and my family?
- More hand washing; less face touching. Avoid touching your eyes, nose or mouth with unwashed hands.
- Regular use of alcohol-based hand sanitizer covering all surfaces of the hands and rubbing them together until dry will decrease risk that the virus is transmitted to you or other people.
- Always cover a cough or sneeze, using your arm as a shield. If you sneeze into a tissue, dispose of the tissue in the garbage right away.
- Stay home while you are sick and avoid close contact with others.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Avoid contact with people who are sick.
- Wear a cloth face covering whenever you leave your home.
On The Frontlines of COVID-19
Where can I get more information?
For questions about the virus and the most up-to-date information:
- Washington State Coronavirus Response
- Public Health of Seattle & King County Public Health Insider blog
- Centers for Disease Control and Prevention (CDC)
- The Washington State Department of Health has established a call center to take questions from the public. The hotline provides multiple language assistance and is open from 6 a.m. to 10 p.m. daily by calling 1.800.525.0127 and press #, or by texting 211-211. Please note: the hotline cannot access COVID-19 testing results.