Overview

Visiting Hours

Family members and other visitors are welcome anytime; visiting hours in the hospital are not limited. However, please remember our patients are in the hospital for healing and rest. In consideration of the patient and any roommates, visitors should plan their stays to be considerate of the patients' needs. To avoid spreading contagious illnesses like colds or flu, we ask that friends and family who feel ill please not visit patients in the hospital.

Waiting Areas

There are special waiting areas throughout the hospital for your family and friends with facilities for connecting to the Internet. 

After-Hours Security

To ensure the safety of our patients and staff, we have a special system for visitors entering the main hospital at night. After 9 p.m., all visitors must enter the hospital through the Emergency + Trauma Center located on the first floor of the South Tower. The other entrances to the hospital re-open at 5 a.m.

Cell Phone Use

For the safety of patients and to ensure the integrity of medical devices, cell phones must be turned off prior to entering patient care areas. If you must use your cell phone, please make sure you are in a public area, and always more than five feet from any medical equipment.

Gift Gallery + Flowers

Gifts Available for Delivery

Items in the Gift Gallery are available for delivery to Overlake patients, hospital employees and medical staff in-house.

Staffed by volunteers, the Gift Gallery is open Monday through Friday, 9:30 a.m. to 5:30 p.m., and occasionally open Saturdays and Sundays. It's located on the first floor of the hospital, across from Medical Imaging.

Send flowers and gifts online

In addition to sending flowers and balloons, you can find many needed and unexpected items. Customized gift bags are available for purchase upon request. Please call 425.688.5303 for details and gift options.

Cards will be brought to the patient's room by staff or volunteers. Mail received after the patient leaves the hospital will be forwarded to their home address.

Some of our patients in our Critical Care Unit, East 3 and West 4 may have specific health concerns that could be made worse by fresh flowers. For patients in those units, we suggest you bring cards, balloons or photographs instead.

All proceeds from the gift gallery benefit hospital programs.

Automated Teller Machines

Automated Teller Machines

There is one bank ATM on campus for your convenience. It is located on the lower level of the hospital, at the entrance to the Atrium Café.

Computer + Internet Access

Computer + Internet Access

We’re pleased to offer free wireless Internet access to our patients and visitors. Access can be found virtually everywhere in the main hospital—in waiting areas and most patient rooms—and no account setup is necessary.

We also offer a limited number of hospital computer stations available for visitors’ use for short-term Internet use.

CaringBridge

Connect to family and friends to share information, love and support during a healthcare crisis, treatment and recovery by creating a personalized CaringBridge® website.

Dining + Espresso

Dining + Espresso

Hospitality Services offers healthy visitor and patient meals, including legumes, organic produce, wholegrain bakery items and sustainable seafood - including wild Alaska salmon.

Vending and coffee machine services are located throughout the Overlake campus for your convenience.

Stanzas Café

Located just inside the main lobby entrance of the hospital, Stanzas offers an ideal spot while you are waiting or simply looking for a snack. We proudly serve Starbucks coffee and espresso, bistro-style sandwiches, soups, salads, special dishes prepared to order and delicious desserts are all available in a relaxing atmosphere with a cozy fireplace.

Open Monday through Friday 7 a.m. to 4:30 p.m.; closed weekends and holidays.

The Atrium Café

Located in the west lower level of the main hospital, the Atrium features a wide array of prepared-to-order deli sandwiches prepared using antibiotic-free Boar’s Head deli meats, USDA Organic Burgers, Raw Earth salad bar, hand-crafted soups, home-style entrees, healthy snacks and desserts. We also proudly serve Starbucks coffee and espresso.

Open daily 6 a.m. to 7:30 p.m.

Family Waiting Areas

Waiting Areas + Medical Library

Resources and support were thoughtfully designed in new waiting areas with comfort in mind. There are facilities for connecting to the Internet, reading, writing, even sleeping.

We also have a patient and family friendly library resources to research medical conditions. The library is located on the lower level of the medical office tower and is open Tuesday-Thursday, 8 a.m.-4:30 p.m. There are waiting rooms located in the following areas:

Main Hospital

Main Floor Directions
Main Entrance Lobby Between the main hospital + Overlake Medical Tower
West Lobby Between Emergency Department + Main Entrance Lobby
Chapel/Meditation Room On the second floor of the main hospital tower. Take the West elevators to the second floor.
Emergency Outside the emergency admitting desk in the South Tower
Medical Imaging Outside the Medical Imaging reception desk
Second Floor Directions
East 2 Take the West elevators to the second floor, turn right and head down the ramp; waiting area is located between the two corridors
Upper Floors Directions
West 3 / Third Floor Take the West elevators to the third floor, turn left and head toward waiting area 
West 4 / Fourth Floor Take the West elevators to the fourth floor, turn left and the waiting area will be on your left
South Tower Directions
Critical Care Take South Tower elevator to third floor, elevator opens into waiting lobby
South 4 Take South Tower elevator to fourth floor, elevator opens into waiting lobby
South 5 Take South Tower elevator to fifth floor, elevator opens into waiting lobby

Childbirth Center and Outpatient Surgery

Areas Directions
Outpatient Surgery / First floor Take the Northeast elevators in the West Parking Garage to Level 1; the waiting area is outside the registration area
Childbirth Center / Sixth floor Immediately outside the elevators

Important Phone Numbers

Important Phone Numbers

Billing Office

425.688.5124

Care Management

425.688.5261

Chaplain

425.688.5127

Childbirth Center

425.688.5344

Critical Care Unit

425.688.5300

East 1

425.688.5001

East 2

425.688.5002

East 3

425.688.5003

Emergency

425.688.5100

Financial Counselor

425.688.5655

Gift Gallery

425.688.5303

Main Hospital

425.688.5000

Medical Imaging

425.688.5564

Patient Action Line

425.688.5191

Surgical Pre-Admission (in patient)

425.688.5374

Surgical Pre-Admission (outpatient)

425.688.5010

South 2 (PACU)

425.688.5200

South 3 (Critical Care)

425.688.5300

South 4

425.688.5400

South 5

425.688.5500

West 3

425.688.5033

West 4

425.688.5044

When dialing inside the hospital, dial the last four digits. For outside calls, dial 9 + area code + number. For additional information regarding other hospital phone numbers, please ask your nurse for a hospital directory.

There are public phones located throughout the hospital. There are also white courtesy phones that will allow you to make local calls for free. Dial 9 to get an outside line.

Spiritual Care

Spiritual Care

We have chaplains available to help make your stay more comforting. There are many ways in which a chaplain can serve patients, families and visitors:

  • Patient visits.
  • Individual and family support.
  • Assistance in contacting clergy of all faiths.
  • Confidential spiritual and emotional support.
  • Assistance in providing communion upon request.
  • Referrals to appropriate support groups.

For Spiritual Care Services, please call 425.688.5127, Monday through Friday, 8 a.m. to 4 p.m. and some weekends.

Nearby Hotels

 

Bellevue Club Hotel
11200 SE 6th, 425.454.4424

Bellevue Hilton
100 112th Ave NE, 425.455.3330

Bellevue Inn 
11211 Main Street, 425.455.5240

Courtyard by Marriot Bellevue-Redmond
14615 NE 29th Pl., 425.869.5300

Days Inn Bellevue 
3241 156th Ave. SE, 425.643.6644

Extended Stay America 
1400 Main St, 425.453.8186

Fairfield Inn Bellevue
14595 NE 29th Pl., 425.869.6548

Hampton Inn and Suites
11405 NE 2nd Place, 425.453.4100

Hilton Garden Inn, Issaquah 
1800 NW Gilman Blvd, 425.837.3600

Hotel 116 (formerly Coast Bellevue Hotel)
625 116th Ave NE, 425.455.9444

Hyatt House Bellevue
3244 139th Ave SE, 425-747-2705 

Hyatt Regency Bellevue
900 Bellevue Way NE, 425.462.1234

La Residence Suite
475 100th Ave NE, 425.455.1475

Residence Inn by Marriott, Downtown Bellevue
605 114th Ave SE, 425.637.8500

Residence Inn by Marriott, East Bellevue 
14455 NE 29th Pl, 425.882.1222

Residence Inn by Marriott, Seattle East/Redmond
7575 164th Ave. NE, 425.497.9226

Oakwood Bellevue - Furnished Apartments 
938 110th Ave NE, 206.336.4310

Pacific Guests Suites 
915 118th Ave SE, 425.454.7888

Silver Cloud 
10621 NE 12th, 425.637.7000

 

Special Needs Services

Interpretive Services

If you do not speak English, or if you are visually and/or hearing-impaired, interpretation services can be provided for you at no charge. Tell the person helping you that you need an interpreter.

Assisted Listening Devices

Assisted listening devices for patients are available for use while you are at Overlake. Tell your nurse if you would like a TTY or a hearing aid amplifier. For family and visitors who are hearing-impaired, amplified public telephones are available in the Emergency Waiting Area and the Education Conference Center. A public TTY is located in the public telephone in the West Lobby.

Public Telephones

There are public phones in all waiting areas of the hospital. There are white courtesy telephones that will allow you to make local calls free of charge. Dial 9 to get an outside line. Pay phones will take coins or calling cards. Ask a staff member to direct you to the nearest public telephone.

Special Touch Relaxation

Specially trained volunteers can provide a light-relaxation foot, hand or back rub to hospital patients. Call the Volunteer Office at Extension 5103 and they will schedule a Special Touch volunteer visit. Special Touch volunteers are available Monday through Friday, depending on volunteer staffing. You can recognize a volunteer by his or her yellow shirt.

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