Skip to main content

Quick menu

  • Patient Portal
  • About
    • About Overlake
    • History
    • Leadership
    • Awards & Recognition
    • Newsroom
    • Volunteer
    • Community Benefit
  • Careers
  • Contact
Home

Main menu

  • Services & Programs
    • Featured Services
      • Lottie file
        Cancer Care
      • Lottie file
        Childbirth & Maternity Care
      • Lottie file
        Digestive Health
      • Lottie file
        Heart & Vascular
      • Lottie file
        Neurosciences
      • Lottie file
        Orthopedics
      • Lottie file
        Primary Care
      • Lottie file
        Concierge Care
        Patient Membership Program
    • All Services & Programs
      • Dermatology
      • Diabetes & Endocrinology
      • Ear, Nose & Throat
      • Emergency Care
      • Eye Care
      • Infectious Disease
      • Kidney (Nephrology)
      • Laboratory & Pathology
      • Lung (Pulmonology)
      • Medical Imaging
      • Mental & Behavioral Health
      • Nutrition Services
      • Obstetrics & Gynecology
      • Palliative Care
      • Pelvic Health
      • Pharmacy
      • Rehabilitation Care
      • Rheumatology
      • Senior Health
      • Sleep Medicine
      • Sports Medicine
      • Surgery
      • Urgent Care
      • Urology
      • Weight Loss Services
      • All Services & Programs
  • Patients & Visitors
    • Hospital & Clinic Information
      • Campus Map & Parking
      • Amenities
      • Spiritual Care
      • Interpreter & Deaf Services
    • Patients
      • Patient Information
      • Patient Portal
      • Billing & Insurance
      • Medical Records
    • Visitors
      • Visitor Information
      • Waiting Areas
      • Lodging
      • Visitor Notice
  • Health Education
    • Classes & Events
    • Healthy Outlook
    • Senior Resources
  • Doctors
  • Locations
  • Give
    • Make a Gift
    • Ways to Give
    • Overlake Foundation
Overlake Medical Center

Main menu - Mobile

  • Services & Programs
    • Featured Services
      • Image
        Cancer Care
        Cancer Care
      • Image
        Childbirth Infant Care
        Childbirth & Maternity Care
      • Image
        Digestive Health
        Digestive Health
      • Image
        Heart & Vascular
        Heart & Vascular
      • Image
        Neurosciences
        Neurosciences
      • Image
        Orthopedics
        Orthopedics
      • Image
        Primary Care
        Primary Care
      • Image
        Concierge Care
        Concierge Care
    • All Services & Programs
      • Dermatology
      • Diabetes & Endocrinology
      • Ear, Nose & Throat
      • Emergency Care
      • Eye Care
      • Infectious Disease
      • Kidney (Nephrology)
      • Laboratory & Pathology
      • Lung (Pulmonology)
      • Medical Imaging
      • Mental & Behavioral Health
      • Nutrition Services
      • Obstetrics & Gynecology
      • Palliative Care
      • Pelvic Health
      • Pharmacy
      • Rehabilitation Care
      • Rheumatology
      • Senior Health
      • Sleep Medicine
      • Sports Medicine
      • Surgery
      • Urgent Care
      • Urology
      • Weight Loss Services
      • All Services & Programs
  • Patients & Visitors
    • Hospital & Clinic Information
      • Campus Map & Parking
      • Amenities
      • Spiritual Care
      • Interpreter & Deaf Services
    • Patients
      • Patient Information
      • Patient Portal
      • Billing & Insurance
      • Medical Records
    • Visitors
      • Visitor Information
      • Waiting Areas
      • Lodging
      • Visitor Notice
  • Health Education
    • Classes & Events
    • Healthy Outlook
    • Senior Resources
  • Doctors
  • Locations
  • Give
    • Make a Gift
    • Ways to Give
    • Overlake Foundation

Quick menu - Mobile

  • Patient Portal
  • About
    • About Overlake
    • History
    • Leadership
    • Awards & Recognition
    • Newsroom
    • Volunteer
    • Community Benefit
  • Careers
  • Contact

Patient & Family Advisory Council

Breadcrumb

  1. Home
  2. About
  3. Leadership
print page Print share page Share

Share

Copy Link

What is a Patient & Family Advisory Council?

A Patient & Family Advisory Council (PFAC) partners patients and families with members of the healthcare team to provide guidance on how to improve the patient and family experience. As part of this process, patients and families are invited to serve on hospital committees to ensure the patient’s point of view, perspective and experience are not only heard, but also integrated into the service and quality improvements that ensure high-quality, customer-centered care. Through their unique perspectives, patients and families give input on issues that impact care, ensuring the next patient or family member’s journey is easier.

About Overlake's PFAC

Overlake's PFAC was launched in 2015 as a board-mandated initiative. While other hospitals sponsor and run their PFAC program in a variety of ways, PFAC is hosted at Overlake by the Patient Experience department.

The program's objectives are threefold:

  1. Support "exceptional patient care and a superior patient experience," which to us means encouraging a culture where patient- and family-centered care provides a solid, dependable foundation in all we do.
  2. Facilitate the inclusion of patients and families as central partners of their own care team.
  3. Represent and advocate for the patient voice in decisions and future direction of Overlake.

The group works toward these objectives by listening to patient and family needs and by educating employee liaisons on the council, so they can serve as champions for patient- and family-centered care, enterprise-wide. It also works by integrating our advisers into Overlake care and operations committees so the patient voice is present in meetings where planning conversations happen and where decisions are made about the design, delivery and evaluation of healthcare.

Our PFAC members adhere to the Institute for Patient and Family-Centered Care's four guiding principles:

  • Dignity and Respect. Healthcare practitioners listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs, and cultural backgrounds are incorporated into the planning and delivery of care.
  • Information Sharing. Healthcare practitioners communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete and accurate information in order to effectively participate in care and decision-making.
  • Participation. Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.
  • Collaboration. Patients, families, healthcare practitioners and leaders collaborate in policy and program development, implementation and evaluation, in healthcare facility design, and in professional education, as well as in the delivery of care.

Ideal candidates possess the following attributes:

  • Ability to share insights and information about healthcare experiences in ways others can learn.
  • See beyond their personal experiences.
  • Show concern for more than one issue or agenda.
  • Listen well.
  • Respect the perspectives of others and share empathy.
  • Speak comfortably in a group with candor.
  • Interact well with people of many different styles and backgrounds.
  • Work in partnership with others for the betterment of Overlake and the Eastside community.

How to Become an Adviser

All Overlake volunteers are required to complete the required onboarding process prior to beginning their role as a PFAC adviser.

Onboarding includes:

  1. Submit online volunteer application here: Volunteer Jobs | Overlake Careers
  2. Phone interview with our volunteer resource specialist.
  3. Attend an in-person interview with Patient Experience team and PFAC members.
  4. Background check and health requirements.
  5. Attend Volunteer Services group orientation.
  6. Meet with the director of Patient Experience to begin PFAC onboarding.

Questions & Inquiries

For general questions about Overlake Medical Center’s PFAC, please contact either the director of Patient Experience by email, or the volunteer resource specialist Cynthia.Burns@overlakehospital.org.

Subscribe to Healthy Outlook

Your privacy is important to us. Submission of this form is subject to our online privacy policy.

Overlake Medical Center & Clinics

1035 116th Ave NE, Bellevue, WA 98004

Phone: (425) 688-5000

See All Locations

Footer Sitemap

  • Patient Resources
    • Doctors
    • Services & Programs
    • Billing & Insurance
    • Campus Map & Parking
    • Schedule an Appointment
    • Patient Portal
  • Giving
    • Ways to Give
    • Make a Gift
    • Overlake Foundation
  • Connect
    • Contact Us
    • Volunteer
    • Community Benefit
    • Newsroom
    • Media Relations
  • Professional Resources
    • For Providers
    • For Employees
    • For Volunteers
  • Learn
    • Classes & Events
    • Healthy Outlook Blog
    • Health Library
  • Careers at Overlake
    • Careers
    • Applicant Portal
  • Follow Us
    • Facebook
    • LinkedIn
    • Youtube
    • Twitter
    • Instagram

Footer Sitemap

  • Patient Resources
    • Doctors
    • Services & Programs
    • Billing & Insurance
    • Campus Map & Parking
    • Schedule an Appointment
    • Patient Portal
  • Giving
    • Ways to Give
    • Make a Gift
    • Overlake Foundation
  • Connect
    • Contact Us
    • Volunteer
    • Community Benefit
    • Newsroom
    • Media Relations
  • Professional Resources
    • For Providers
    • For Employees
    • For Volunteers
  • Learn
    • Classes & Events
    • Healthy Outlook Blog
    • Health Library
  • Careers at Overlake
    • Careers
    • Applicant Portal
  • Follow Us
    • Facebook
    • LinkedIn
    • Youtube
    • Twitter
    • Instagram

© 2023 Overlake Hospital Medical Center. All rights reserved.

Footer

  • Online Privacy Notice
  • Policies and Notices
  • Nondiscrimination Policy
  • Language Assistance Policy