Visitor Notice

Overlake is committed to the health and safety of our patients, visitors and staff. As a result of COVID-19 in our community, we are taking extra steps to keep our campus as safe as possible and ensure our ability to care for our patients.

Effective Friday, May 21, 2021, most hospital inpatients, Emergency Department and surgical/procedural patients may have one (1) visitor per day. Visiting hours are 7 a.m.–7 p.m. See exceptions below.

Overlake Clinics encourages patients to come alone to their appointments. When necessary, exceptions are allowed. See details below.

Visitor Exceptions

We recognize there are times when having additional visitors or family members present is crucial. In these cases, visitors will be allowed based on the following exceptions. Visitors will only be allowed if they pass the screening process and meet the conditions listed below.

Please note the following visitor exceptions:

• Childbirth Center
  • In addition to one (1) primary partner who is allowed to stay 24 hours/day, patients may have one (1) additional support person, who is allowed to stay on the labor and delivery unit until two (2) hours after delivery.
  • Antepartum patients may have one (1) primary partner, who is allowed to stay 24 hours/day, or alternately one (1) visitor during the hours of 7 a.m.–7 p.m.
• Neonatal intensive care unit (NICU) 
  • Two (2) visitors (must be a parent/primary support person with visitor band).
  • Visiting hours are 24 hours/day.
• Emergency Department
  • Emergency Department patients may have one (1) support person
  • Visiting hours are 24 hours/day.
• Spiritual Community
  • Patients may have one (1) member of the spiritual community in addition to one (1) visitor.
  • End-of-life patients may have one (1) member of the spiritual community in addition to a maximum of four (4) visitors per day, limited to two (2) at a time.
• End of Life
  • Patients who are at the end of life or patients who require a legal surrogate or loved ones present to make specific end-of-life decisions may have a maximum of four (4) visitors per day, limited to two (2) visitors at a time. Minors may be allowed if they are accompanied by a parent/guardian and approved by the care team.
  • End-of-life patients may have one (1) member of the spiritual community in addition to four (4) visitors per day, limited to two (2) at a time.
  • Visiting hours are 24 hours/day.
• Surgical Services/Procedures
  • Surgical or procedural patients may have one (1) visitor prior to and after the surgery/procedure. If a patient is transferred to an inpatient unit, the visitor may be with the patient in their room during visiting hours.
• Caregiver Visitation
  • ​​​​​​​​​​​​​​Patients who require a home caregiver to be trained may have one (1) caregiver per day in addition to one (1) visitor per day.
  • Patients with confusion, altered mental status, developmental delays or agitation, who need a caregiver to provide safety and support, may have one (1) caregiver per day in addition to one (1) visitor per day. 
  • Patients who require an escort for assistance related to mobility, interpretation or healthcare decision-making may have one (1) assistance person per day in addition to one (1) visitor per day.
  • Patients with a disability may have one (1) family member, service provider or other individual knowledgeable about the needs of the person with a disability per day in addition to one (1) visitor per day.
• ​​​​​​​Symptomatic Visitors
  • Visitors who do not pass screening may still visit a patient who is at the end of life, in the Emergency Department, a patient in the Childbirth Center and the visitor is a primary partner, or if they are the parent or guardian of a patient under the age of 18.
• Clinics
  Overlake Clinics encourages patients to come alone to their appointments.  When necessary, the following exceptions are allowed:
  • Patients may have one (1) adult accompany them.
  • Postpartum patients may bring their newborns.
  • Patients may bring their children, if they have no alternative.

Screening 

Upon arrival, all visitors will be screened for COVID-19 symptoms and exposure. Only visitors without symptoms or exposure are allowed. However, visitors with symptoms, exposure, or who have tested positive for COVID-19 or are under investigation for COVID-19 may be allowed for: end-of-life patients, Emergency Department patients meeting an exception, if they are a primary partner visiting a patient in the Childbirth Center, or if the patient is a minor and the visitor is the patient’s parent or guardian.

Visitors must stay in the patient's room except when arriving or departing the hospital campus or eating in the hospital’s dining areas.

Armband

If visiting a hospital inpatient, surgical services patient or procedural patient, the approved visitor will be issued an armband, which must be worn at all times during the visit. Only one (1) armband will be issued to one (1) approved visitor per patient per day unless an exception is met.

Masks

Please note: A recent Centers for Disease Control & Prevention announcement easing mask restrictions does NOT apply to healthcare settings. Masks are still required in hospitals and clinics. For more information, please visit the CDC website.

Each visitor must wear a mask at all times while in the facility. Cloth face coverings, masks with valves, bandanas, neck gaiters and face shields without a mask do not meet our safety standards. If you are wearing this type of face covering, we will provide you with an approved mask.

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Visiting Hours

Visiting hours for hospital inpatients are 7 a.m.–7 p.m., daily.

Visitors of the Childbirth Center, Emergency Department or end-of-life patients may visit 24 hours/day.

Patients with COVID-19

Patients who have tested positive for COVID-19 or patients under investigation for COVID-19 may not have visitors, except for patients at the end of life, an Emergency Department patient meeting an exception, a patient in the Childbirth Center and the visitor is a primary partner, or are a minor and the visitor is the patient’s parent or guardian. In these cases, visitors must remain masked at ALL times and follow staff directions.

Children

Children under age 16 are not allowed in our facilities at this time unless they are the patient or visiting a patient who is at the end of life and are accompanied by an adult.

Food & Beverages

• Visitors may dine at the Atrium or Stanzas Cafes and must follow all posted guidelines.
• Approved visitors are encouraged to minimize their time in the hospital and avoid eating and drinking in patient rooms unless necessary for an extended visit. 
• If visitors must eat or drink while in patient rooms, the timing should be coordinated with the care team to maximize safety. 
• Visitors must maintain at least 6 feet of distance from patients when eating or drinking. 
• Masks may be removed while eating; however, a new mask must be worn once the meal is consumed and as soon as a staff member enters the room (if dining in a patient room).
• Inpatient visitor meals may be purchased from Seasons Dining room service from 6:30 a.m.–7 p.m. To order, dial 6368.

Overlake Campus Entry Screening Locations

Until COVID-19 no longer poses a public health threat, we are modifying entrances at our hospital campus and all patients and visitors will be screened in the following locations:

• Main Entrance: Open 24/7
• Building 1 and Emergency Department (From Garage 1): Open 24/7
• PACCAR Breezeway (From Garage 4): Open 5 a.m.–10 p.m.
• Building 3 (From Garage 3/North Garage): Open 6:30 a.m.–4:30 p.m.

Click here to download a PDF of the screening locations campus map.

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Thank you for your understanding and cooperation.