Overlake is committed to the health and safety of our patients, visitors and staff. As a result of COVID-19 in our community, we are taking extra steps to keep our campus as safe as possible and ensure our ability to care for our patients.
Effective Tuesday, Nov. 17, 2020 at 6 a.m., no visitors or caregivers/companions are permitted at Overlake Medical Center & Clinics, unless a patient qualifies for an exception below.
We recognize there are times when having visitors or family members present is crucial. In these cases, visitors will be allowed based on the following exceptions. Visitors will only be allowed if they pass the screening process and meet the conditions listed below.
Please note the following visitor exceptions:
- Emergency Department
- Emergency Department patients may have one (1) support person.
- If the patient needs to be admitted to an Inpatient Unit, the support person will not be permitted to accompany the patient to the unit, unless the patient qualifies for an exception.
- Childbirth Center
- In addition to one (1) visitor (primary partner), patients may have one (1) additional support person, who is allowed to stay on the labor and delivery unit until two hours after delivery.
- Neonatal intensive care unit (NICU)
- Two (2) visitors (must be a parent/primary support person with visitor band).
- End of Life
- Patients who are at the end of life or patients who require a legal surrogate or loved ones present to make specific end-of-life decisions may have a maximum of four (4) visitors per day, limited to two (2) visitors at a time. Minors may be allowed if they are accompanied by a parent/guardian and approved by the care team.
- Patients may have one (1) member of the spiritual community per day.
- Caregiver Visitation
- Patients who require a home caregiver to be trained may have one (1) caregiver per day.
- Patients with confusion, altered mental status, developmental delays or agitation, who need a caregiver to provide safety and support, may have one (1) caregiver per day.
- Patients who require an escort for assistance related to mobility, interpretation or healthcare decision-making may have one (1) assistance person per day.
- Patients with a disability may have one (1) family member, service provider or other individual knowledgeable about the needs of the person with a disability per day.
- Community-based Care Provider
- Patients who have a community-based care provider involved in their care may have one (1) provider per day.
- If a surgical/procedural patient meets one of the exceptions, then they may have one escort/support person to accompany them through the surgery/procedure and after to the post-op unit.
Upon arrival, the visitor of a patient who meets an exception above will be screened for COVID-19 symptoms and exposure. Only visitors without symptoms or exposure are allowed. The approved visitor will then proceed directly to the patient’s room/exam room and must remain there at all times. However, visitors with symptoms, exposure, or who have tested positive for COVID-19 or are under investigation for COVID-19 may be allowed for: end-of-life patients, Emergency Department patients meeting an exception, if they are a primary partner visiting a patient in the Childbirth Center, or if the patient is a minor and the visitor is the patient’s parent or guardian.
Visitors must stay in the patient's room except when arriving or departing the hospital campus.
If visiting a hospital inpatient, the approved visitor will be issued an armband, which must be worn at all times during the visit. Only one (1) armband will be issued to one (1) approved visitor per patient per day.
Each visitor must wear a mask at all times while in the facility. Cloth face coverings, masks with valves, bandanas, neck gaiters and face shields without a mask do not meet our safety standards. If you are wearing this type of face covering, we will provide you with an approved mask.
Length of Stay
The approved visitor may stay as long as they would like on the day they arrive. However, they must be re-screened the next day and get a new armband.
Patients with COVID-19
Patients who have tested positive for COVID-19 or patients under investigation for COVID-19 may not have visitors, except for patients at the end of life, an Emergency Department patient meeting an exception, a patient in the Childbirth Center and the visitor is a primary partner, or are a minor and the visitor is the patient’s parent or guardian. In these cases, visitors must remain masked at ALL times and follow staff directions.
Children under age 16 are not allowed in our facilities at this time unless they are the patient or visiting a patient who is at the end of life and are accompanied by an adult.
Food & Beverages
- Visitors may not consume food or beverages in lobbies or waiting areas.
- Approved visitors are encouraged to minimize their time in the hospital and avoid eating and drinking in patient rooms unless necessary for an extended visit.
- If visitors must eat or drink, meals must be consumed in the patient room and timing should be coordinated with the care team to maximize safety.
- Visitors must maintain at least 6 feet of distance from patients when eating or drinking.
- Masks may be removed briefly to eat, but visitors must re-mask if staff members enter the room.
- Inpatient visitor meals may be purchased from Seasons Dining room service from 6:30 a.m.–7 p.m. To order, dial 6368.
Overlake Campus Entry Screening Locations
Until COVID-19 no longer poses a public health threat, we are modifying entrances at our hospital campus and all patients and visitors will be screened in the following locations:
- Main Entrance: Open 24/7
- Building 1 and Emergency Department (From Garage 1): Open 24/7
- PACCAR Breezeway (From Garage 4): Open 5 a.m.–10 p.m.
- Building 3 (From Garage 3/North Garage): Open 6:30 a.m.–4:30 p.m.
Click here to download a PDF of the screening locations campus map.
Thank you for your understanding and cooperation.