Interpreter & Deaf Services
At Overlake Medical Center & Clinics, we want you to get your health information in a way that you understand. Under the Americans with Disabilities Act, people who are deaf, are hard of hearing, or have speech disabilities have the right to ask for aids and services.
If you do not speak English, or if you are visually and/or hearing-impaired or have speech disabilities, interpretation services are available to you, your family member or companion at no charge. Please let an Overlake nurse or representative know that you need an interpreter.
If you need such aids or services, please call Overlake Medical Center's interpreter services at (425) 688-5304.
Assisted Listening Devices
Assisted listening devices for patients are available for use while you are at Overlake. Tell your nurse if you would like a TTY or a hearing aid amplifier. For family and visitors who are hearing-impaired, amplified public telephones are available in the Emergency Department waiting area and the Education Conference Center. A public TTY is located in the public telephone in the West Lobby.
How to Request a Review
If you are told that you do not qualify for the interpreter service, you can ask for an additional review. To request a review:
- Write down why you need this aid or service. If you need additional help, the interpreter services team will help you write it.
- Contact the patient experience team at (425) 688-5820.
- Phone: ADA Information Line at (800) 514-0301 (voice) or (800) 514-0383 (TTY)
- Online: ada.gov
- Call Overlake Medical Center's interpreter services: (425) 688-5304
- Call the patient experience team: (425) 688-5820