COVID-19 – You Are Safe in Our Care. The hospital, emergency department, urgent care, physician offices and virtual clinics are open to safely deliver care.

Waiting Areas

Resources and support were thoughtfully designed in new waiting areas with comfort in mind. There are facilities for connecting to the Internet, reading, writing, even sleeping.

We also have a patient and family friendly library resources to research medical conditions. The library is located on the lower level of the Overlake Medical Tower and is open Tuesday through Thursday from 8 a.m.–4:30 p.m. There are waiting rooms located in the following areas:

Main Hospital

Main Floor

  • Main Entrance Lobby: ​​​​​​​Between the main hospital and Overlake Medical Tower.
  • West Lobby: Between Emergency Department and Main Entrance Lobby.
  • Chapel & Meditation Room: On the second floor of the main hospital tower. Take the West elevators to the second floor.
  • Emergency: Outside the emergency admitting desk in the South Tower.
  • Medical Imaging: Outside the Medical Imaging reception desk.

Second Floor

  • East 2: Take the West elevators to the second floor, turn right and head down the ramp. Waiting area is located between the two corridors.

Upper Floors

  • West 3 (Third Floor): Take the West elevators to the third floor, turn left and head toward waiting area.
  • West 4 (Fourth Floor): Take the West elevators to the fourth floor, turn left and the waiting area will be on your left.

South Tower

  • Critical Care: Take South Tower elevator to third floor, elevator opens into waiting lobby.
  • South 4: Take South Tower elevator to fourth floor, elevator opens into waiting lobby.
  • South 5: Take South Tower elevator to fifth floor, elevator opens into waiting lobby.

Childbirth Center & Outpatient Surgery

  • Outpatient Surgery (First Floor): Take the Northeast elevators in the West Parking Garage to Level 1. The waiting area is outside the registration area.
  • Childbirth Center (Sixth Floor): Immediately outside the elevators.