Visitor Policy

Overlake is committed to the health and safety of our patients, visitors and staff. As a result of COVID-19 in our community, we are taking extra steps to keep our campus as safe as possible and ensure our ability to care for our patients.

Please note, all patients, visitors and staff are required to wear a face covering. If you do not have one, our team members will provide you a mask.

Overlake Campus Entry Screening Locations

Until COVID-19 no longer poses a public health threat, we are modifying entrances at our hospital campus and all patients, visitors and staff will be screened in the following locations:

  • Main entrance/lobby: Open 24/7
  • North Garage/Overlake Medical Tower: Open 6:30 a.m.–4:30 p.m.
  • South Tower/Emergency Department: Open 24/7
overlake medical center campus map


Screening Process

Screening includes answering a series of questions and a non-contact temperature check. Anyone with a temperature over 100.0°F or answers “yes” to having symptoms in the last 72 hours (three days) will not be allowed on the hospital campus, unless they are a patient who is seeking treatment.

Once staff, visitors or patients have been screened, a sticker will be given that allows for entry onto the hospital campus for the remainder of the day. Visitors must remain in the patient’s room at all times.

Visitor Policy: Hospital

Patients may have one (1) visitor if all of the following conditions are met:

  • All visitors must be screened for COVID-19 symptoms and fever (via non-contact thermometer).
  • Only asymptomatic visitors are allowed (exceptions below).
  • Each visitor must wear a mask while in any hospital facility.
  • Visitors must stay in the patient’s room except when coming to or leaving the hospital. Visitors for patients undergoing surgery or a procedure can accompany them through the surgery/procedure and after to the post-op unit.
  • Visitors must follow staff instructions on hand washing and using personal protective equipment, such as gloves or masks.
  • Visitors may not remove supplies or equipment from the hospital.

Please note:

  • No visitors will be allowed in rooms of patients who have tested positive for COVID-19 or who are being tested for COVID-19, except for patients who are at the end of life (see exceptions below).
  • No visitors under the age of 18 (minors) will be allowed, unless they meet an exception below.
  • Visitor meals may be ordered for a fee from Seasons Dining room service from 6:30 a.m. to 7 p.m. Dial 6368.

Visitor Policy Exceptions

We recognize there are times when having additional visitors or family members present is crucial. In these cases, additional visitors will be allowed based on the exceptions listed below. Visitors will only be allowed if they pass the screening process and meet the conditions listed above.

Please note the following visitor exceptions:

  • Childbirth Center
    • In addition to one (1) visitor (primary partner), patients may have one (1) additional labor support person, who is allowed to stay until 2 hours after delivery.
    • Long-term antepartum patients (7 days or greater length of stay) may arrange with their primary nurse a one-hour visit, one time per week for their own children to visit in the patient room only.
    • No minor visitors allowed at any time unless the parent is a minor or they meet the above exception.
  • Neonatal intensive care unit (NICU) 
    • Two (2) visitors (must be a parent/primary support person with visitor band).
  • End of Life
    • Patients who are at the end of life may have two (2) visitors. Minors may be allowed if they accompanied by a parent/guardian and approved by the care team.  
  • Spiritual Community
    • Patients may have one (1) member of the spiritual community in addition to one (1) visitor.
  • Caregiver Visitation
    • Patients who require a home caregiver to be trained may have one (1) caregiver in addition to one (1) visitor.
    • Patients with confusion, altered mental status, developmental delays or agitation, who need a caregiver to provide safety and support, may have one (1) caregiver in addition to one (1) visitor. 
    • Patients who require an escort for assistance related to mobility, interpretation or healthcare decision making may have one (1) assistance person in addition to one (1) visitor.
    • Patients with a disability may have one (1) family member, service provider or other individual knowledgeable about the needs of the person with a disability in addition to one (1) visitor.
  • Community-based Care Provider
    • Patients who have a community-based care provider involved in their care may have one (1) provider in addition to one (1) visitor.
  • Symptomatic Visitors
    • Visitors who do not pass screening may still visit a patient who is at the end of life, in the emergency department, or if they are the parent or guardian of a patient under the age of 18.

Visitor Policy: Overlake Clinics

Patients may have one (1) person accompany them to their clinic appointment, who must meet the following conditions:

  • Those accompanying a patient to a clinic appointment must be free of all respiratory symptoms.
  • Each visitor must wear a mask while in any Overlake Clinics’ facility.
  • Those accompanying a patient must stay in the clinic exam room during the duration of the visit.
  • Those accompanying the patient must follow staff instructions regarding hand washing and use of personal protective equipment, including wearing a mask.
  • Patients and those accompanying patients may not remove supplies or equipment.
  • Patients who require an escort for assistance related to mobility, interpretation or healthcare decision-making may have (1) one additional person join them at their visit.

Thank you for your understanding and cooperation.