Overview

Overlake Clinics is now offering Virtual Visits to allow patients to continue seeing their regular primary care and specialty providers while staying safe at home during the COVID-19 pandemic.

What is a Virtual Visit?

A Virtual Visit is a medical appointment with an Overlake provider that is conducted through a secure video and audio chat.

How do Virtual Visits work?

Those with access to a smartphone, tablet or a computer with a camera and a microphone can do a Virtual Visit. If you don’t have good internet access or a smartphone, you can have a phone visit instead.

How do I make an appointment?

For a Virtual Visit with a primary care or specialty provider, please call the Overlake Clinic where you receive care during normal clinic hours. If you need help after hours or you have concerns that you have symptoms of COVID-19, please call your provider’s clinic to reach the on-call provider, or visit one of our Urgent Care Clinics

If you are having a medical emergency, dial 911. Overlake’s emergency department is open 24/7, remains fully operational and is prepared to serve all of our community’s medical needs. 

What happens after I make an appointment?

You will receive a MyChart or email message with the link to connect with your provider at your scheduled appointment time.

I'm not very tech savvy. Will I be able to do a Virtual Visit?

Yes. Accessing a Virtual Visit is straightforward, and a clinic staff member will walk you through how to do the visit.

Can I schedule a primary care or specialty Virtual Visit online?

No. Please call your Overlake Clinic directly.

Who can do a Virtual Visit?

Established Overlake Clinics patients and new patients who would like to become established patients can do Virtual Visits. Please call one of our Overlake Clinics to schedule a Virtual Visit.

I'm a new patient. Can I do a Virtual Visit?

Yes. New patients are welcome. Click here to find locations and providers near you. New patients seeking care from specialists may need a referral. Please check with your primary care provider for a referral.

I think I have symptoms of COVID-19. What should I do?

If you think you have symptoms of COVID-19, please contact your provider for advice.

How soon can I get an appointment?

If you wish to see your regular provider, please call your Overlake Clinic and you’ll get the next available appointment. You might be able to see another provider even faster. In some cases, same-day appointments for primary and specialty care are available.

What is the cost of a Virtual Visit?

A Virtual Visit with your primary care provider or a specialist will cost the same as a face-to-face visit.

What types of appointments work well for a Virtual Visit?

Virtual Visits can be used for a variety of appointments with your primary care and specialist providers, including behavioral health visits for established patients, pre- and post-operative visits, appointments for chronic illnesses like diabetes, and visits for minor conditions such as sore throats or urinary tract infections. You can also see your primary care provider virtually if you need refills on most medications. Those with Medicare/Medicare Advantage can receive Annual Wellness Visits virtually.

What types of health issues don't work well for a Virtual Visit?

If you have any type of emergency, please call 911. If you have a medical issue that you believe requires an in-person visit, please call the Overlake Clinic where you would normally receive care and staff members will help you.

I made an appointment for a Virtual Visit, but I need to cancel or reschedule it. How do I do that?

You may cancel a Virtual Visit by calling your Overlake Clinic directly.

Which is faster: emailing my provider in MyChart or calling for a Virtual Visit?

Call your Overlake Clinic to arrange a Virtual Visit. There may be a lag time before providers can respond to MyChart messages.