Our Philosophy of Care
Your primary care provider should treat you as a whole person and not just today’s illness or injury. That’s why Overlake Clinics Primary Care follows the patient-centered medical home model for care. This means we are committed to treating your physical and mental health as well as your overall well-being.
Our patient-centered clinics offer:
- Ready access to care, including extended and weekend hours at many locations.
- Regular preventive care.
- Care that is based on evidence, which means quality and service excellence.
- Chronic disease management.
- Coordination of care with specialists.
A Partnership of Care
Because the medical home model is patient-centered, you play a central and significant role. You and your care team are partners, and that means we need your help to give you the best care possible.
Your role includes:
Medical records: Keeping medical information up to date is critical. This includes keeping us informed about your current medications as well as your medical, family and social history. MyChart, our online patient portal, can help with this.
Scheduling: It’s usually easy to know you need a same-day appointment for an immediate need. But it’s also important to schedule regular appointments for preventive care and management of chronic health conditions.
Communication: We can do our best when you keep us informed. Let us know about any medical visits outside of primary care, including visits to urgent care, the emergency room or specialists. That way, we can help you with follow-up care.
We believe you get the best care when it is coordinated across your entire care team. When you partner with us, we can ask the right questions to direct you to the right care.
Making Primary Care a Team Effort
Your primary care provider is an important part of your team. They offer quality, evidence-based care for you and your entire family, from newborns to older adults. We handle your care seamlessly across all our locations, specialties and services, thanks to our integrated care model and electronic medical records.
Your goals are our goals, and we are honored to be on your team. Thank you for partnering with Overlake Clinics for your healthcare needs.