Frequently Asked Questions
What is concierge care?
Concierge care is an innovative model that offers a higher level of personalized care that puts the patient at the center of the healthcare experience by limiting the total number of patients in your physician’s panel. A low patient-to-doctor ratio ensures you will experience conveniences such as shorter wait times, same-day or next-day appointments, and 24/7 direct communication with your physician team via after hours paging, MyChart messages or phone calls. You can also expect to spend more time with your physician during each office visit. This model allows the physician to know the patient extremely well and to deliver the highest levels of personalized care.
What is the fee structure?
Fees, which are billed in monthly installments, are:
- Individual: $150/month ($1,800/year).
- Couple or individual with immediate family member: $250/month ($3,000/year).
Do I need to sign a long-term contract?
No, there is no long-term contract. If you are not satisfied for any reason with your membership in the Concierge Care program, you may at any time withdraw your membership by providing thirty (30) days’ prior written notice.
Do you take insurance, and will you file claims?
Your insurance will remain completely separate from your membership fee. The conveniences and services provided are independent from any service covered by your private or Medicare health insurance plan. However, the program’s eligibility for reimbursement may be eligible for reimbursement through some HSAs/FSAs. It is the responsibility of the member to receive approval from their benefits administrator as to the amount that may be reimbursable.
Am I still responsible for a co-payment with every visit?
Yes, you are still responsible for all deductibles and co-payments required by your insurance provider.
Is parking complimentary?
Yes, there is complimentary parking in the Overlake Medical Pavilion, or you may choose to use valet parking.
How do I sign up?
For more information about membership, please contact the clinic coordinator by email or phone at (425) 635-6910.