Visiting Hours

Family members and other visitors are welcome anytime, as our visiting hours in the hospital are not limited. However, please remember our patients are in the hospital for healing and rest. In consideration of the patient and any roommates, visitors should plan their stays to be considerate of the patients' needs. To avoid spreading contagious illnesses (like colds or the flu), we ask that friends and family who feel ill please not visit patients in the hospital.

Flu Prevention: Stop, Gel & Mask

To prevent the spread of infection while visiting the hospital and clinics, please put gel your hands and put on a face mask if you have a cough, fever or flu-like symptoms. Tell us if you have been traveling and to where. If you are a visitor and you are ill, please postpone your visit until you have been well for 48-hours. Read our Fight the Flu fact sheet.

Waiting Areas

There are special waiting areas throughout the hospital for your family and friends with facilities for connecting to the Internet. 

After-Hours Security

To ensure the safety of our patients and staff, we have a special system for visitors entering the main hospital at night. After 9 p.m. all visitors must enter the hospital through the Emergency & Trauma Center located on the first floor of the South Tower. The other entrances to the hospital re-open at 5 a.m.

Cell Phone Use

For the safety of patients and to ensure the integrity of medical devices, cell phones must be turned off prior to entering patient care areas. If you must use your cell phone, please make sure you are in a public area, and always more than five feet from any medical equipment.

Gift Shop & Flowers

Linnea's — A Unique Boutique — is located on the first floor of the hospital, near the west elevators. The store offers a fun and eclectic inventory of gifts as well as flower arrangements for patients and families. You may call the store at 425.688.5303 or order online from Linnea's virtual shop.  

Automated Teller Machines (ATM)

Automated Teller Machines (ATM)

There is one bank ATM on campus for your convenience. It is located on the lower level of the hospital, at the entrance to the Atrium Café.

Computer & Internet Access

Computer & Internet Access

We’re pleased to offer free wireless Internet access to our patients and visitors. Access can be found virtually everywhere in the main hospital — in waiting areas and most patient rooms — and no account setup is necessary.

We also offer a limited number of hospital computer stations available for visitors’ use for short-term Internet use.


Connect to family and friends to share information, love and support during a healthcare crisis, treatment and recovery by creating a personalized CaringBridge® website.

Dining & Coffee

Dining & Coffee

Hospitality Services offers healthy visitor and patient meals, including organic produce, legumes, wholegrain bakery items and sustainable seafood options — including wild Alaska salmon.

Vending and coffee machine services are located throughout the Overlake campus for your convenience.

Stanzas Café

Located just inside the main lobby entrance of the hospital, Stanzas offers an ideal spot while you are waiting or simply looking for a snack. Stanzas serves Starbucks coffee and espresso, bistro-style sandwiches, soups, salads, special dishes prepared to order and delicious desserts are all available in a relaxing atmosphere with a cozy fireplace.

The Café is open Monday through Friday from 7 a.m. to 4:30 p.m. It is closed weekends and holidays.

The Atrium Café

Located in the west lower level of the main hospital, the Atrium features a wide array of prepared-to-order deli sandwiches prepared using antibiotic-free Boar’s Head deli meats, USDA Organic Burgers, Raw Earth salad bar, hand-crafted soups, home-style entrees, healthy snacks and desserts. We also serve Starbucks coffee and espresso.

Open daily 6 a.m. to 7:30 p.m.

Family Waiting Areas

Waiting Areas & Medical Library

Resources and support were thoughtfully designed in new waiting areas with comfort in mind. There are facilities for connecting to the Internet, reading, writing, even sleeping.

We also have a patient and family friendly library resources to research medical conditions. The library is located on the lower level of the medical office tower and is open Tuesday through Thursday from 8 a.m. - 4:30 p.m. There are waiting rooms located in the following areas:

Main Hospital

Main Floor Directions
Main Entrance Lobby Between the main hospital and Overlake Medical Tower.
West Lobby Between Emergency Department and Main Entrance Lobby.
Chapel / Meditation Room On the second floor of the main hospital tower. Take the West elevators to the second floor.
Emergency Outside the emergency admitting desk in the South Tower.
Medical Imaging Outside the Medical Imaging reception desk.
Second Floor Directions
East 2 Take the West elevators to the second floor, turn right and head down the ramp. Waiting area is located between the two corridors.
Upper Floors Directions
West 3 / Third Floor Take the West elevators to the third floor, turn left and head toward waiting area.
West 4 / Fourth Floor Take the West elevators to the fourth floor, turn left and the waiting area will be on your left.
South Tower Directions
Critical Care Take South Tower elevator to third floor, elevator opens into waiting lobby.
South 4 Take South Tower elevator to fourth floor, elevator opens into waiting lobby.
South 5 Take South Tower elevator to fifth floor, elevator opens into waiting lobby.

Childbirth Center & Outpatient Surgery

Areas Directions
Outpatient Surgery / First Floor Take the Northeast elevators in the West Parking Garage to Level 1; the waiting area is outside the registration area
Childbirth Center / Sixth Floor Immediately outside the elevators

Important Phone Numbers

Important Phone Numbers

Billing Office


Care Management




Childbirth Center


Critical Care Unit


East 1


East 2


East 3




Financial Counselor


Gift Gallery


Main Hospital


Medical Imaging


Patient Action Line


Surgical Pre-Admission (Inpatient)


Surgical Pre-Admission (Outpatient)


South 2 (PACU)


South 3 (Critical Care)


South 4


South 5


West 3


West 4


When dialing inside the hospital, dial the last four digits. When dialing from inside the hospital fir outside calls, dial 9 + area code + number. For additional information regarding other hospital phone numbers, please ask your nurse for a hospital directory.

There are public phones located throughout the hospital. There are also courtesy phones (telephones are white) that will allow you to make local calls for free. Dial 9 to get an outside line.

Spiritual Care Services

Spiritual Care Services

We have chaplains available to help make your stay more comforting. There are many ways in which a chaplain can serve patients, families and visitors:

  • Patient visits
  • Individual and family support
  • Assistance in contacting clergy of all faiths
  • Confidential spiritual and emotional support
  • Assistance in providing communion upon request
  • Referrals to appropriate support groups

For Spiritual Care Services, please call 425.688.5127, Monday through Friday from 8 a.m. to 4 p.m. and also on some weekends.

Nearby Hotels

Bellevue Club Hotel
11200 SE 6th St, Bellevue, WA 98004
Phone: 425.454.4424

Courtyard by Marriott – Bellevue
14615 NE 29th Pl, Bellevue, WA 98007
Phone: 425.869.5300

Extended Stay America 
1400 Main St, Bellevue, WA 98004
Phone: 425.453.8186

Fairfield Inn & Suites by Marriott
14595 NE 29th Pl, Bellevue, WA 98007
Phone: 425.869.6548

Hampton Inn & Suites - Bellevue
11405 NE 2nd Pl, Bellevue, WA 98004
Phone: 425.453.4100

Hilton Bellevue
300 112th Ave SE, Bellevue, WA 98004
Phone: 425.455.1300

Hilton Garden Inn – Downtown Bellevue
10777 NE 10th St, Bellevue, WA 98004
Phone: 425.454.0070

Hilton Garden Inn – Issaquah
1800 NW Gilman Blvd, Issaquah, WA 98027
Phone: 425.837.3600

Homewood Suites by Hilton
1484 Hyla Ave NW, Issaquah, WA 98027
Phone: 425.391.4000

Hotel 116
625 116th Ave NE, Bellevue, WA 98004
Phone: 425.455.9444 


Hyatt House – Bellevue
3244 139th Ave SE, Bellevue, WA 98004
Phone: 425.747.2705

Hyatt Regency – Bellevue
900 Bellevue Way NE, Bellevue, WA 98004
Phone: 425.462.1234

La Residence Suite Hotel
475 100th Ave NE, Bellevue, WA 98004
Phone: 425.455.1475

Red Lion Hotel Bellevue
11211 Main St, Bellevue, WA 98004
Phone: 425.455.5240

Residence Inn by Marriott – Downtown Bellevue
605 114th Ave SE, Bellevue, WA 98004
Phone: 425.637.8500

Residence Inn by Marriott – Bellevue
14455 NE 29th Pl, Bellevue, WA 98007
Phone: 425.882.1222

Residence Inn by Marriott – Redmond
7575 164th Ave NE, Redmond, WA 98052
Phone: 425.497.9226

Sheraton Bellevue Hotel
100 112th Ave NE, Bellevue, WA 98004
Phone: 425.455.3330

Silver Cloud Inn - Downtown Bellevue
10621 NE 12th St, Bellevue, WA 98004
Phone: 425.637.7000

Silver Cloud Inn - Bellevue Eastgate
14632 SE Eastgate Way, Bellevue, WA 98004
Phone: 425.957.9100

Special Needs Services

Interpretive Services

If you do not speak English, or if you are visually and/or hearing-impaired, interpretation services can be provided for you at no charge. Tell the person helping you that you need an interpreter.

Assisted Listening Devices

Assisted listening devices for patients are available for use while you are at Overlake. Tell your nurse if you would like a TTY or a hearing aid amplifier. For family and visitors who are hearing-impaired, amplified public telephones are available in the Emergency Waiting Area and the Education Conference Center. A public TTY is located in the public telephone in the West Lobby.

Public Telephones

There are public phones in all waiting areas of the hospital. There are courtesy telephones (telephones are white) that will allow you to make local calls free of charge. Dial 9 to get an outside line. Pay phones will take coins or calling cards. Ask a staff member to direct you to the nearest public telephone.

Special Touch Relaxation

Specially trained volunteers can provide a light-relaxation foot, hand or back rub to hospital patients. Call the Volunteer Office at extension 5103 and they will schedule a Special Touch volunteer visit. Special Touch volunteers are available Monday through Friday, depending on volunteer staffing. You can recognize a volunteer by his or her yellow shirt.